Massage Envy - Hoffman Estates in Hoffman Estates, Illinois

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• Jeffrey Seidman

  Posted Oct, 09 2019

  I have been working with Brad for years and he is the best massage therapist I have ever had. I have a bad back and have had two shoulder surgeries. He is the best in understanding what my needs are and working through them. I give 4 out of 5 because I find their cancellation policy inflexible. We are expected to have appointments weeks in advanced to get our therapist which is difficult when you run your own business . Same day appointments would work much better but are never available as other places accept. On the flip side if you cancel within 24 hours you are charged. So no same day appointments and no flexibility in 24 hour cancellations. If you understand this limitation then everything else is excellent.

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